Shipping policy

Last Updated: August 15, 2026

At Kathiyum Foods, we believe your order deserves the same care and attention from our kitchen to your doorstep. Our shipping process is designed to keep your products securely packed, carefully handled and delivered as smoothly as possible.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins preparing and processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing time may vary during:

• Festivals and holiday periods
• Promotional or sale events
• High-volume order periods
• Unforeseen operational circumstances

Once your order has been dispatched, you will receive the available shipment or tracking details through the contact information provided during checkout.

2. Shipping & Delivery

Kathiyum Foods currently ships orders to serviceable locations across India, subject to courier availability.

Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location and courier service.

Delivery timelines are estimates only and may vary due to:

• Delivery location
• Courier network availability
• Weather conditions
• Transportation delays
• Festivals and public holidays
• Unexpected logistical disruptions
• Incorrect or incomplete address information

While we work closely with our delivery partners, Kathiyum Foods cannot guarantee an exact delivery date or time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

• Order value
• Package weight
• Delivery location
• Shipping method
• Courier charges

Any applicable shipping fee will be clearly communicated before the order is finalized.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, WhatsApp, SMS or other available communication channels.

You can use the tracking information provided to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the parcel is handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully verify:

• Full name
• House/Flat number
• Building or society name
• Street/Area
• City
• State
• PIN code
• Active phone number

Kathiyum Foods will not be responsible for delivery delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated address information provided by the customer.

6. Failed or Undelivered Shipments

If a courier partner is unable to deliver an order due to reasons such as:

• Customer unavailable
• Incorrect address
• Incorrect PIN code
• Invalid phone number
• Refusal to accept delivery
• Multiple failed delivery attempts
• Customer not responding to the courier

the shipment may be returned to our facility.

If the parcel is returned because of incorrect information or customer-related delivery failure, additional shipping charges may apply for re-dispatching the order.

7. Damaged Packages

We carefully pack our products before dispatch.

However, if your parcel appears severely damaged, opened, tampered with or compromised at the time of delivery, please take clear photographs or videos of the package before opening it, where reasonably possible.

Contact us immediately at:

kathiyumfoods@gmail.com

Our team will review the issue and assist you with an appropriate resolution in accordance with our Return & Refund Policy.

8. Wrong, Missing or Damaged Products

If you receive:

• A wrong product
• A missing product
• A damaged product
• A package with a genuine quality or delivery issue

please contact us as soon as possible after receiving the order.

Please provide your order number, photographs/videos and a description of the issue so our team can investigate and assist you efficiently.

9. Food Product Handling

Kathiyum Foods specializes in food products, and maintaining product quality and freshness is extremely important to us.

Once an order has been delivered, customers are responsible for storing and handling the products according to the storage instructions provided with the product.

Kathiyum Foods is not responsible for deterioration caused by improper storage, exposure to moisture, excessive heat, contamination or improper handling after delivery.

10. Delays Beyond Our Control

Although we work diligently to ensure timely delivery, certain circumstances may cause delays beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Strikes
• Government restrictions
• Courier service interruptions
• Public holidays
• High-volume periods
• Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or refund.

We will, however, make reasonable efforts to assist you and coordinate with the relevant delivery partner where possible.

11. Cancellation After Dispatch

Once an order has been packed and dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Any cancellation request will be subject to the order's processing and dispatch status.

12. Shipping & Refund Policy

Shipping-related issues, damaged products, incorrect orders and eligible refunds are handled according to our Return & Refund Policy.

Please review that policy for complete information regarding refunds, replacements and eligible order issues.

13. Contact Us

For any questions regarding shipping, delivery, tracking or your order, please contact:

Kathiyum Foods Email: kathiyumfoods@gmail.com

We are committed to making every delivery a smooth and reliable part of your Kathiyum Foods experience.

Kathiyum Foods

Authentic Taste • Traditional Craft • Made with Care