Kathiyum Foods← હોમ પર પાછા
KATHIYUM FOODS • CUSTOMER CARE

Terms of Service

સરળ • સ્પષ્ટ • વિશ્વાસભર્યું

Terms of service

Last Updated: August 15, 2026

Welcome to Kathiyum Foods.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Kathiyum Foods website, online store, products, services, content, features and related digital experiences (collectively, the "Services").

Throughout these Terms, the words "Kathiyum Foods," "we," "us," and "our" refer to Kathiyum Foods. Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to offer our Services to you.

By visiting, browsing, accessing, placing an order through, or otherwise using our Services, you acknowledge that you have read, understood and agreed to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not access or use our Services.

SECTION 1 — ACCESS & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are using the Services under the supervision and consent of a parent or legal guardian where permitted by applicable law.

When placing an order or using certain features of our website, you may be required to provide information such as your name, email address, billing information, payment details, shipping address and contact number.

You agree that all information provided to Kathiyum Foods will be accurate, complete, current and truthful.

You are responsible for maintaining the confidentiality of any account credentials and for all activity conducted through your account. You may not sell, transfer, assign or otherwise provide your account access to another person without our prior written permission.

SECTION 2 — OUR PRODUCTS

At Kathiyum Foods, we make every reasonable effort to present our products, descriptions, ingredients, packaging and product images as accurately as possible.

However, actual product appearance, packaging, colours and presentation may vary slightly depending on your device, display settings, manufacturing batches, packaging updates or other circumstances.

As our products are traditionally prepared food products, minor variations in appearance, texture, shape, colour or taste may naturally occur between batches. Such variations do not necessarily indicate a defect.

Product descriptions, specifications, availability, packaging and pricing may be updated from time to time without prior notice.

Kathiyum Foods reserves the right to discontinue products, modify product offerings or limit quantities available for purchase at its discretion.

SECTION 3 — ORDERS & ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

All orders are subject to availability, payment confirmation and acceptance by Kathiyum Foods.

We reserve the right to accept, decline, modify or cancel an order at our discretion where permitted by applicable law.

An order will be considered accepted once we have successfully processed the payment and/or issued an order confirmation.

Please carefully review your order before completing your purchase. Once an order has been processed, packed or dispatched, cancellation may not be possible.

If we need to cancel, modify or decline an order, we may contact you using the email address, phone number or other contact information provided at checkout.

Returns, refunds and eligible order issues are governed by our Return & Refund Policy.

Unless otherwise agreed in writing, products purchased through our website are intended for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 — PRICES, PAYMENTS & BILLING

All prices displayed on our website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Shipping charges, taxes, handling charges or other applicable fees may be added where required or applicable.

Promotional offers, discount codes and special pricing may be subject to additional terms and conditions. Where a promotional offer has terms that conflict with these Terms, the specific promotional terms will apply to that offer.

You agree to provide accurate and complete billing, payment and contact information.

You further confirm that:

Kathiyum Foods reserves the right to correct pricing or billing errors and, where appropriate, cancel or modify affected orders.

SECTION 5 — SHIPPING & DELIVERY

We make every reasonable effort to dispatch and deliver orders within the estimated timeframe communicated at the time of purchase.

However, delivery timelines are estimates and are not guaranteed.

Kathiyum Foods is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, weather conditions, transportation disruptions, strikes, natural events, incorrect delivery information or other unforeseen circumstances.

Once an order has been handed over to the designated shipping or delivery partner, delivery is subject to the carrier's processes and timelines.

Customers are responsible for providing a complete and accurate shipping address, contact number and other required delivery information.

SECTION 6 — INTELLECTUAL PROPERTY

All content appearing on or through the Kathiyum Foods Services, including but not limited to:

is owned by or licensed to Kathiyum Foods and is protected by applicable intellectual property laws.

You may use our website and its content solely for personal and lawful purposes.

You may not reproduce, copy, distribute, modify, publish, sell, create derivative works from, publicly display, commercially exploit or otherwise use our content without prior written permission from Kathiyum Foods.

The Kathiyum Foods name, logo, product names, slogans, designs and associated branding elements may constitute trademarks or proprietary assets of Kathiyum Foods.

Unauthorized use of our intellectual property is strictly prohibited.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to certain tools, applications, payment services, delivery services or other technologies operated by third-party providers.

Kathiyum Foods does not necessarily control, monitor or maintain these third-party tools.

Such tools may be provided on an "as is" and "as available" basis and may be subject to the terms and policies of the relevant third-party provider.

Your use of any third-party tool is at your own discretion and risk.

We may introduce additional features, tools and services in the future. Any new features will also be subject to these Terms unless expressly stated otherwise.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links, integrations or references to websites, applications or services operated by third parties.

These links are provided for convenience and do not necessarily imply endorsement by Kathiyum Foods.

We do not control or guarantee the accuracy, availability, security, privacy practices or content of third-party websites.

If you choose to access a third-party website or service, you do so at your own risk and are encouraged to review that provider's applicable terms and privacy policies.

Any transaction or dispute involving a third-party service should be addressed directly with that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Kathiyum Foods uses Shopify to provide the technology and infrastructure supporting our online store.

However, purchases made through our online store are transactions between you and Kathiyum Foods.

Shopify is not the seller of the products offered by Kathiyum Foods and is not responsible for the products, fulfillment, customer service, returns, refunds or other aspects of transactions between you and Kathiyum Foods, except where required by applicable law.

SECTION 10 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

Information collected through our website may be processed by Kathiyum Foods, Shopify and relevant service providers as necessary to operate our store, process payments, fulfill orders, provide customer support, improve our Services and comply with applicable legal requirements.

By using our Services, you acknowledge that you have reviewed and understood our applicable privacy practices.

SECTION 11 — CUSTOMER FEEDBACK & REVIEWS

If you voluntarily submit reviews, comments, suggestions, photographs, testimonials, ideas or other content ("Feedback") to Kathiyum Foods, you grant us permission, to the extent permitted by applicable law, to use, reproduce, display, modify, publish and distribute that Feedback for legitimate business, promotional and operational purposes.

You represent that:

We reserve the right, but are not obligated, to review, edit or remove Feedback that we reasonably believe violates these Terms or applicable law.

SECTION 12 — ERRORS, INACCURACIES & OMISSIONS

Occasionally, our Services may contain typographical errors, inaccurate information or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or other information.

Kathiyum Foods reserves the right to correct, update or modify such information and, where permitted by law, cancel or modify affected orders.

We may make such corrections without prior notice where reasonably necessary.

SECTION 13 — PROHIBITED USES

You agree to use our Services only for lawful and legitimate purposes.

You must not use our Services to:

1. Violate any applicable law, regulation or legal requirement. 2. Infringe upon our intellectual property or the rights of others. 3. Harass, threaten, abuse, defame or harm any person. 4. Submit false, fraudulent or misleading information. 5. Impersonate another person or entity. 6. Distribute spam, malware or other harmful content. 7. Attempt to gain unauthorized access to our systems. 8. Interfere with the security or functionality of our website. 9. Copy, scrape, reproduce or commercially exploit website content without authorization. 10. Use automated systems, bots or other mechanisms to access or extract information from our Services in a manner that violates these Terms or applicable restrictions. 11. Engage in any activity that could damage Kathiyum Foods, our customers, our partners or the integrity of our Services.

We reserve the right to restrict, suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED AGENTS & ACCESS

If automated software, bots, agents or other technologies are used to access or interact with our Services, such use must comply with applicable technical restrictions, legal requirements and these Terms.

Kathiyum Foods reserves the right to restrict or block automated access where necessary to protect the security, performance, availability or integrity of our Services.

No automated system may attempt to bypass security measures, access controls, CAPTCHA systems, technical restrictions or other mechanisms designed to protect our website.

SECTION 15 — TERMINATION

We reserve the right, where permitted by applicable law, to suspend or terminate your access to our Services if you violate these Terms or engage in conduct that may harm our business, customers, website or service providers.

Termination does not eliminate any obligations or liabilities that arose before termination.

Any provisions that by their nature should continue after termination, including intellectual property, liability, indemnification, governing law and dispute-related provisions, will remain applicable.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information and Services provided through our website are offered for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that every piece of information will always be complete, current, accurate or error-free.

To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kathiyum Foods and its partners, employees, representatives, service providers and affiliates shall not be liable for indirect, incidental, special, consequential or punitive damages arising from or relating to your use of the Services or products purchased through our website.

This may include, where legally permitted, loss of profits, revenue, business opportunities, data or other indirect losses.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kathiyum Foods, its partners, employees, representatives, service providers and affiliates from claims, losses, damages, liabilities and reasonable expenses arising from:

1. Your violation of these Terms. 2. Your unlawful use of our Services. 3. Your violation of the rights of another person or entity. 4. Your misuse of our website, products or Services.

This obligation will apply to the extent permitted by applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the maximum extent permitted by applicable law.

If modification is not possible, the affected provision will be treated as severed, while the remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER & ENTIRE AGREEMENT

If we do not immediately enforce any right or provision contained in these Terms, that does not constitute a waiver of that right or provision.

These Terms, together with the policies and documents expressly incorporated by reference, constitute the entire agreement between you and Kathiyum Foods regarding your use of our Services and supersede prior communications or understandings relating to the same subject matter.

SECTION 21 — ASSIGNMENT

You may not transfer, assign or delegate your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

Kathiyum Foods may assign or transfer its rights and obligations under these Terms where legally permitted.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which Kathiyum Foods provides Services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over Kathiyum Foods' principal place of business, subject to applicable law.

SECTION 23 — HEADINGS

The headings used throughout these Terms are provided for convenience and reference only.

They do not affect the interpretation or legal meaning of any provision contained within these Terms.

SECTION 24 — CHANGES TO THESE TERMS

Kathiyum Foods reserves the right to update, modify or replace any part of these Terms of Service from time to time.

The latest version will always be made available on this page.

Where required by applicable law, we may provide notice of material changes.

Your continued access to or use of our Services after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have any questions, concerns or requests regarding these Terms of Service, please contact us:

Kathiyum Foods Email: kathiyumfoods@gmail.com

Phone: 9274879191

OUR COMMITMENT

At Kathiyum Foods, we believe in keeping every customer interaction simple, transparent and trustworthy.

By using our Services, you acknowledge these Terms and agree to use our website responsibly and lawfully.

Kathiyum Foods Authentic Taste • Traditional Craft • Made with Care

Kathiyum Foods • Jamnagar Road, Kalavad, Gujarat – 361160
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